We protect people against the risks they face in their daily lives

So who are our customers?

We protect individuals and businesses, protecting cars, property, pets, liability, marine and personal accident risks.

PERSONAL CUSTOMERS VALUE (£M) (2012 £4.3bn) 52% £4.5bn
COMMERCIAL AND SPECIALTY CUSTOMERS (£M) (2012 £4.1bn) 48% £4.2bn

How we create value for our customers

Our pricing makes our products attractive to the consumer, while delivering returns to the shareholder.

Customer retention and new business

  Scandinavia Canada UK &
Western Europe		 Emerging markets
Retention (%) 81% 86% 75% 74%
New business premiums(£bn) £0.4bn £0.4bn £1.1bn £0.7bn

Interesting Customer Facts

2 Million

The total no claims bonuses of our More Th>n customers adds up to two million years – about the same time that man has walked upright on the Earth.

25%

In the UK, we provide PA insurance to 25% of FTSE100 companies.

600,000

In Sweden, more than 600,000 people have their house insured with Trygg-Hansa and we helped around 400 families with temporary housing in 2013.

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200 people

Attended our ‘Baby Buoy’ training events and we’ve distributed more than 2,500 kits across Sweden.

Facts on facebook

Customers can get advice on how to prevent and handle childhood accidents and illness with the click of a mouse.

Market leaders

No. 1 provider of child sickness and accident insurance in Sweden.

There for them before they're even born

Partnering with Sweden's most popular pregnancy app has led to a 42% increase in the uptake of pregnancy insurance.

37 years

We started offering sickness and accident insurance in 1977, giving us nearly forty years of experience.

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Better systems

We will continue to invest in systems, processes and locations to fit the needs of our top brokers.

Closer collaboration

Face-to-face access to our specialists means we can address brokers’ immediate needs, and offer decisions on the spot.

Location location

In 2013, we launched new broker-dedicated trading sites in Redhill, Leicester and Edinburgh – and we’re planning more for the future.

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An open minded approach image

Charting a new course

We insured the first fully loaded commercial bulk carrier, Nordic Orion, to sail the Northwest Passage. 

Considering the Environment

Since 2009, RSA Canada has funded critical marine conservation projects. RSA applies information about Arctic wildlife and ice patterns to inform underwriting decisions for vessels and operations in Arctic waters.

More is more

25% more cargo was carried than would have been possible had the ship travelled through the shallower Panama Canal.

Saving time, saving money

Fuel costs of $80,000 saved by taking the 1,000 nautical mile shorter route, versus the Panama Canal.